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Privacy Policy

Last Updated: September 2026

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1. Who I Am

This website is owned and operated by Juliana Mitchell-Jones ("I", "me", "my").

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I am committed to protecting your privacy and handling your personal information responsibly in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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If you have any questions about this Privacy Policy or how your personal information is used, please contact:

Email: contactjulianamitchelljones@gmail.com
Website: www.julianamitchelljones.co.uk

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2. The Information I Collect

I may collect the following personal information when you visit my website, make a purchase, submit an enquiry, or commission artwork:

  • Name

  • Email address

  • Postal address

  • Billing address

  • Telephone number (where provided)

  • Order and transaction details

  • Information submitted through contact forms

  • Commission and pet portrait information

  • Reference photographs supplied for commissions

  • Website usage and analytics data

  • Cookie preferences


I only collect information that is necessary to provide products, services, and customer support.

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3. How I Use Your Information

I use your information to:

  • Process and fulfil orders

  • Deliver artwork and products

  • Manage commissions and pet portrait enquiries

  • Respond to messages and enquiries

  • Provide customer support

  • Process refunds where applicable

  • Improve my website and services

  • Maintain business records

  • Meet legal, accounting, and tax obligations

 

I will only use personal information where there is a lawful basis for doing so, such as fulfilling a contract, complying with legal obligations, or where I have a legitimate business interest.

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4. Online Shop and Orders

When you place an order through my website, I collect the information required to process your purchase and arrange delivery.

This may include:

  • Your name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number (if provided)

  • Details of products purchased

 

Order information is used solely for order fulfilment, customer support, record keeping, and legal compliance.

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5. Commissions and Pet Portraits

If you commission a piece of artwork, you may provide photographs, reference images, and information about your pet or subject.

 

These materials are used solely for:

  • Creating your commissioned artwork

  • Communicating with you throughout the commission process

  • Maintaining records relating to the commission

 

Reference photographs remain your property.

 

Unless requested otherwise, completed commissions may be displayed on my website, portfolio, social media channels, or promotional materials. If you would prefer your commission to remain private, please let me know.

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6. Payments

Payments may be processed through secure third-party payment providers available via Wix, such as PayPal, Stripe, Wix Payments, or other authorised payment processors.

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I do not store or have access to your full payment card details.

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Please refer to the relevant payment provider's privacy policy for information about how they process your personal data.

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7. Wix Website Platform

This website is hosted on the Wix.com platform.

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Wix provides the online platform that allows me to sell products and services and communicate with customers.

 

Data may be stored through Wix's secure servers, databases, and applications. Wix may collect certain information necessary for website functionality, security, analytics, and e-commerce operations.

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For further information, please review Wix's Privacy Policy.

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8. Contact Forms

When you complete a contact form on this website, I collect the information you provide, including your name, email address, and message.

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This information is used solely to respond to your enquiry and provide customer support.

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9. Email Marketing

If you choose to subscribe to my newsletter or marketing emails, I may use your email address to send updates about:

  • New artwork

  • Product launches

  • Events and exhibitions

  • Promotions and special offers

 

You may unsubscribe at any time using the unsubscribe link contained within marketing emails.

 

I will only send marketing communications where I have your consent or another lawful basis to do so.

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10. Cookies and Analytics

This website may use cookies and similar technologies to:

  • Ensure the website functions correctly

  • Improve website performance

  • Analyse visitor behaviour

  • Enhance user experience

 

Analytics services may collect information such as:

  • Pages viewed

  • Time spent on the website

  • Device type

  • Browser type

  • General location information

 

This information is generally collected in an anonymous or aggregated form.

 

You can manage cookie preferences through your browser settings and through any cookie consent options provided on this website.

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11. Sharing Your Information

I do not sell, rent, or trade your personal information.

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I may share your information with trusted third parties where necessary to operate my business, including:

  • Payment providers

  • Postal and courier services

  • Website hosting providers

  • Email service providers

  • Accountants, legal advisers, or professional advisers where required

  • Government or regulatory authorities where legally required

 

Any third parties are expected to process personal data securely and in accordance with applicable laws.

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12. How Long I Keep Your Data

I retain personal information only for as long as necessary to:

  • Fulfil orders and commissions

  • Provide customer support

  • Maintain business records

  • Meet accounting and tax requirements

  • Resolve disputes and enforce legal rights

 

When information is no longer required, it is securely deleted or anonymised.

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13. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information in certain circumstances

  • Restrict how your information is used

  • Object to certain types of processing

  • Request transfer of your data where applicable

  • Withdraw consent where processing is based on consent

 

To exercise any of these rights, please contact me using the details provided above.

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You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

 

Information Commissioner's Office (ICO): https://www.ico.org.uk

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14. Data Security

I take reasonable measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

 

However, no method of transmitting information over the internet or storing data electronically can be guaranteed to be completely secure.

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15. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality.

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Any updates will be published on this page with a revised "Last Updated" date.

 

16. Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

 

Juliana Mitchell-Jones
Email: contactjulianamitchelljones@gmail.com
Website: www.julianamitchelljones.co.uk

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